Complaints

SHA as an authorised financial services provider, has adopted and implemented a Complaints Management Policy to ensure that we render financial services to our clients in a manner that is honest, fair, and with due skill, care and diligence.

Complaints are handled in terms of a strict protocol which ensures that each complaint is given due consideration by an appropriate staff member with resultant speedy and efficient resolution.

Please complete the form below or fill out a Complaint Form if you have a complaint that you would like to bring to our attention. We take all communication of this nature very seriously and will treat each with the necessary confidentiality.

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REASONS TOINSURE WITH US

TOP 100 FINANCIAL MAIL COMPANIES

We are proud of our long standing association with majority of the top companies listed on the JSE

BESPOKE SOLUTIONS

Our product range is geared up to protect the SME all the way up to the mega-corporate organisation

CLAIMS EXPERTISE

We employ a large team of specialists in our claims area, many of whom have legal qualifications or are admitted attorneys. This assures that our clients always get the most professional casualty claims service.

UNDERWRITING

After 30 years we’ve seen most risks and our team of experienced underwriters are well positioned to tailor-make niche insurance solutions for any sized business across a diverse range of industries