SHA recognises that prompt, efficient and fair handling of claims is not only a right of the Insured, but it is also critical to the success of SHA’s business. To this end SHA is committed to differentiate its service offering through a transparent, accountable and skilled Claims team where the interests of the Insured and Santam as its principal are paramount and the contractual obligations form the basis of all claims decisions.
SHA acknowledges that the claims service that it provides on behalf of Santam is an intermediary service as defined in the Financial Advisory and Intermediary Services Act, 37 of 2002 (“the FAIS Act”). SHA is committed to providing its claims service to the standards as set out in the FAIS Act and any such legislation, industry codes and subordinate legislation as may be issued from time to time including the Treating Customers Fairly framework.
All personal accident claims for policies covering sports professionals, schools and group PA. This division also deals with claims under SHA's prize indemnity (hole in one) policies and corporate protection (kidnap and ransom). SME claims brought under the personal accident sections of our Evolution range of products are also handled here.
Claims handled by this team are generally brought by third parties for bodily injury or property damage under our broadform liability or SME Evolution liability policies. This team of claims specialists also manages product recall and guarantee, employment practices liability and pollution related claims.
A broad range of claims are handled by this team of experts including crime & civil liability for financial institutions, cyber, commercial crime & fidelity, directors & officers liability. D&O and Cyber claims for SME's which are brought under our Evolution range of products are also managed by this team.
