At SHA we are aware that customers are our greatest assets and we love hearing from you. If you are happy with our service, please let us know. We would like to motivate our staff to continue delivering on our 7 brand promises. If our service or products have failed you in any way, please let us know by following the steps below. SHA has a competent and specifically trained team, dedicated to handling and resolving complaints. Our team is impartial and will investigate your complaint to resolve as soon as possible and in a fair manner. Complaints are handled in terms of a strict protocol which ensures that each complaint is given due consideration by an appropriate staff member with resultant speedy and efficient resolution.
Please complete the online form or fill out a Complaint Form if you have a complaint that you would like to bring to our attention. We take all communication of this nature seriously and will treat each with the necessary confidentiality.
Should the complaint not be resolved to your satisfaction you may escalate the complaint to the Santam Client Care. Click here to view Santam’s complaints process.