SHA Risk Specialists, a division of Santam Limited, recognises that prompt, efficient and fair handling of underwriting enquiries is not only a right of the Insured, but it is also critical to the success of our business. To this end we are committed to differentiate its service offering through a transparent, diversified, accountable and skilled Underwriting team where the interests of the Insured and Santam as its principal are paramount and the contractual obligations form the basis of all underwriting decisions.
We acknowledge that the claims service that is provided as a division of Santam is an intermediary service as defined in the Financial Advisory and Intermediary Services Act, 37 of 2002 (“the FAIS Act”). We are committed to providing claims service to the standards as set out in the FAIS Act, the Policyholder Protection Rules under the Short-Term Insurance Act, 53 of 1998 and any such legislation, industry codes and subordinate legislation as may be issued from time to time including the Santam Conduct of Business Framework.