General 1 November 2023
The strategic value of business insurance in uncertain times
In tough economic conditions like the present, businesses may be tempted to forgo business insurance or reduce their cover as a cost-cutting exercise.
Despite high expectations for the South Africa’s Economic Reconstruction and Recovery Plan, delays in the roll-out of these initiatives have restricted the growth prospects of the local construction industry.
The onset of COVID-19 in 2020, followed closely by the 2021 July riots and the severe flooding in parts of KwaZulu-Natal have had a devastating impact on South African businesses across a range of sectors.
The growing litigious culture in South Africa, coupled with the turbulence of the economic climate, has led to a considerable upsurge in professional indemnity (PI) claims.
It is lamentable that nowadays, in South Africa, a significant number of claimants’ resort to malingering and dramatically overstating the nature of their injuries or loss in order to reap unjustified settlements from insurers, the Road Accident Fund (RAF) and generally any defendant with means. Malingering or overstating the nature of your loss, is dishonest and fraudulent.
We live in a world that is evolving at breakneck speed. The outbreak of the COVID-19 pandemic acted as an accelerant, fueling rapid digitisation. This jarring shift saw a dramatic upsurge in remote working, ecommerce, internet banking and technological innovation, which has fast-tracked the world to the doorstep of web 3.0. While this has unlocked immeasurable opportunities for societal advancement, it is not without its pitfalls.
Over the last two decades, the average value of a Professional Indemnity (PI) claim has skyrocketed. Numerous factors influence PI claims and their value, ranging from an increased awareness by third parties of their legal rights to claim compensation, escalating legal costs, increased regulation of professionals, as well as the state of the economy.
The complexity of insurance policies is a legacy issue that has been exacerbated by an ever-evolving legal and statutory environment. The introduction of the Treating Customers Fairly (TCF) regulation greatly impacted how policy wordings are structured and put the onus on the insurer to produce contracts that are simplified and consumer-facing....
SHA recognises the far-reaching consequences that cyber risk could have on a business, particularly those that may not have the resources or infrastructure to deal with such an event. In response to this growing threat, SHA Risk Specialists has expanded its cyber insurance capabilities with a strategic Artificial Intelligence (AI) investment and tailored new product offering.
For many South Africans, it is a privilege to employ and to lead a group of people with a common purpose in any company regardless of size. But with this authority also comes a great deal of responsibility and accountability.
According to the most recent statistics, Africa has experienced a significant increase in kidnappings in recent months, with June and July 2021 witnessing a 39% increase in the number of victims compared to previous months. Perhaps one of the most prominent cases of kidnapping this year was when Islamic militants attacked the northern Mozambican town of Palma in March and surrounded a hotel where some 200 foreigners and Mozambicans had taken shelter.
Over the past year or so we’ve been re-engineering the Financial Lines business unit. This has involved the piloting of some new AI technology and risk management tools as well as the recruitment of new staff resources in the team. Our brokers will experience the new technology over the coming months. For now, it gives me great pleasure to introduce you to our new team resources:
October is International Cyber Security Awareness month, aimed at raising awareness of cyber risks for businesses of all sizes. And for good reason, a study by US cybersecurity firm, Varonis, found that global data breaches exposed 36 billion records in the first half of 2020. The same study found that over a fifth of cyber breaches were caused by phishing attacks and that 95% of cybersecurity breaches are caused by human error. According to Accenture South Africa has the third-highest number of cybercrime victims worldwide and loses around R2.2 billion to cyberattacks every year.
Insurance companies pose specific questions around your demographic, your geographical location and even your lifestyle, in order to determine the level of “risk” you pose, the size of your premiums, your eligibility and the extent of your coverage.
No parent wants to think about the possibility that their children could be involved in an accident resulting in serious injuries, aside from the emotional trauma, failure to adequately prepare for something like this could expose a family to a significant financial loss.
The major risk factors that may expose directors to liability have been widely discussed in the industry, and include increased stakeholder activism, increased awareness of directors’ duties, the rise of digital risks (and the Protection of Personal Information – POPI Act), and the fall-out of the COVID-19 pandemic...
It is common knowledge by now that almost every business sector was adversely affected by COVID-19 and the lockdowns. Tragically, 40% of respondents outside the insurance sector reported that their revenue had dropped by more than 26% and that they had to downsize their workforce as a result.
Ransomware attacks have skyrocketed in recent years. SHA Risk Specialist’s most recent Annual Risk Review found that one in five small and medium enterprises (SMEs) have been victims of ransomware attacks, with demands most commonly ranging from R25 000 to R50 000 – this is in line with global statistics.
The risk of cybercrime has increased at an exponential rate over the past year and has emerged as a major threat to the business sector. In response to this growing threat, SHA Risk Specialists has expanded its cyber insurance capabilities with a strategic new appointment, AI investment and tailored new product offering.
An article, published in the April 2020 edition of FAnews, stated that the number of claims made against company directors and officers (D&O) materially increased over the past three years, and that as a direct result, the insurance market experienced similar increases in the number of claims notifications over the same period. Let us take a closer look at whether there have been any changes since then, and what to expect in 2021...
Observing and commenting on the importance of collaborations, SHA's Business Leader, Gareth Beaver makes the following remarks: “It’s important to note that the risk landscape had already begun shifting, becoming tougher to navigate for some time before COVID-19 became the most used term in our vocabulary...”
Every year, billions of rand are paid by insurers to cover legitimate claims; but recent global events show that risks continue to evolve, often testing insurance policy responses against factual scenarios that are uncharted territory for both insurer and policyholder...
When an insurance claim unexpectedly goes awry, often, the broker will be the claimant’s primary target. To avoid the crosshairs, brokers therefore need to be clear on what the law requires of them and remain fastidious in their duties...
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